Terms & Conditions of acceptance of our attendance to your window tinting task.
1. We have implemented the following measures to ensure both your safety, and the safety of our team.
During the duration of having your vehicle tinted ( from set-up to completion) we REQUEST that you and any other family/friend including furry babies to remain inside.
This ensures that our team has adequate workspace to manoeuvre around.
Please remember that essentially, whilst we are tinting your vehicle for you, there are extension cords, a HOT heat gun, cutting board, sharp blades, tint film (can give you paper cuts),wet floors, spray bottles etc. - please consider this zone a HAZARDOUS ZONE and refrain from entering.
When we have completed the task and have removed our equipment, our tinter will then give you the opportunity to inspect the finished product. But before this time, please refrain from entering the hazardous work-space.
When you schedule in your tinting job with us - you are agreeing to the above terms and we will NOT be held liable for any injuries or property damages resulting from you, or your family/friend members, neglecting to abide to the above protocol.
2. Removal of existing tint
Depending on the condition and quality of the tint film, that was previously applied onto your vehicle, it may be inevitable that part of the demister bar lines on the rear windscreen may come off during the tint removal process. We carry out a careful approach when removing old tint to salvage the demister bars - however, this is not always achievable.
In most instances, there is no loss, but it is difficult to ascertain the outcome until we actually commence the tint removal procedure. Some tint films are easier to remove then others. By accepting our services to remove your old, existing tinting film for you, you - the ''customer'' agree that you understand the potential risk associated with old tint removal.
3. We take pride in customer service. In the event that you are not satisfied with our workmanship, we will remove the tint we have applied and refund you the tinting cost*. This will need to be completed within 30 days of having your tinting task carried out.
*If you had paid for old tint removal - this fee will not be reimbursed as this is an expense that you would have incurrred regardless of which tinting company you chose to carry out the work for you.
* The refund amount will include deduction of a fee for the mobile service cost incurred.
4. Prior to installation of window tinting film, we give you the opportunity to make your own informed choice. Should you request to have darker tint shades applied, we take no liability for any consequences relating to insurance claims or any other form of infringements/penalties. Please also note that The Lifetime warranty is covered by the tint film manufacturer. This is only applicable for application of DARKEST LEGAL TINT.
5. It is a known fact that tinting glass is a safe practice. In the unfortunate event that your windscreen or glass window cracks post tint application - we are not liable for any costs associated with its replacement. Glass and windscreens can crack for other reasons that are not directly as a result of having tint application.
6. We always send a courtesy reminder text message the day prior to your scheduled tinting task. We ask that you reply to confirm the appointment, otherwise there is a risk that we may not be able to attend without your confirmation.
FAQ's - Car Window Tinting
1. How long will it take for my vehicle to be completed?
- The average vehicle tint takes 1.5- 2 hours to complete.
- We will always advise you of the duration required, when you schedule your vehicle in.
- If there is existing old tint that requires removal, an additional 1 hour is allocated for the task.
2. Is there any preparation I need to carry out prior to having my vehicle tinted?
- Tint is applied on the inside/interior of the glass. We thoroughly clean the glass prior to tint film application. You are not required to carry out any cleaning prior to us attending to the task.
3. Is there any form of warranty provided for the work?
- With over 14 years experience in the tinting industry, you can rely on us for a high quality, end result. We apply premium, colour stable, USA made tint and all our work is backed with a LIFETIME warranty. This warranty is provided for instances where bubbling, delaminating/peeling, and/or tint fading occurs.
- This warranty cover is provided for the customer who had their vehicle tinted with us and is not transferable to the next car owner.
-Please ensure you retain and can produce your invoice as proof for warranty claims.
4. How do I take care of my vehicle's tint after its application?
- The windows must be kept up for 48 hours following tint application to ensure it has adhered to the glass prior to being able to wind the windows down
- When cleaning tinted glass, we recommend using a damp, micro-fibre cloth only or a piece of damp paper towel. No glass cleaning sprays/chemicals (ie Windex ) is to be used, as this will likely ruin the tint and will not be covered under warranty.
5. Should I be concerned about the moisture droplets that have 'suddenly' appeared on the tint the day after it was completed?
- It is common practice for moisture droplets to appear the following day after the work was carried out. In Summer, this may take only several days to dry up. In Winter however, it may take up to 2 weeks.
- Although it is safe practice to wind your windows down after 48 hours, the tint may still appear streaky/hazy. This is normal as it takes slightly longer for the tint to completely cure. Once this is achieved, the tint will be clear and uniform.
6. Which windows are included in the tinting quotation?
- All side front & side rear windows and the rear windscreen are included in your quotation.
- If you would like your sunroof,canopy or front windscreen tinted these are optional and must be indicated when you are enquiring.
7. What are the requirements for mobile service?
We require an under-covered area ( carport/garage or shed/gazebo). If we attend and there is no undercovered area to work in - we have the right to not proceed with the task.